The Impact of ISO 9001:2015 Quality Managemen System Implementation on Employees Performance: A Case of Ministry of Industry, Commerce & Tourism in Kingdom of Bahrain

Abstract

The main objective of this study was to find the impact of ISO 9001:2015 Quality management system on employee performance using the case of Ministry of Industry, Commerce and Tourism in Kingdom of Bahrain. ISO 9001:2015 Quality management system plays a major part in all kinds of organization, whether it is a public or private organization. On the other hand, it is important for organizations to increase the performance of their employee, to achieve their goals and objectives at the end. The study was necessitated by the lack of ample literature linking ISO 9001:2015 to employees’ performance. The study utilized using descriptive research design involving 83 randomly selected respondents using simple random sampling methodology was applied to select respondents from the Ministry of Industry, Commerce and Tourism in Kingdom of Bahrain. The researcher used an adopted questionnaire as data gathering instrument. The findings of the study revealed that management commitment has a positive impact on the employees’ performance in the Ministry of Industry, Commerce and tourism in kingdom of Bahrain. On the other hand internal communication, workplace physical environment and capacity enhancement found to have a positive impact on employees’ performance. These findings are in line with the existing literature of quality management system implementation. The study recommends the adoption of QMS practices in all public and private organization in Kingdom of Bahrain The results of the study showed that over-all implementation of ISO 9001:2015 significantly affects employees’ performance. However, among all dimensions of ISO 9001:2015 considered in the analysis, only leadership or top management commitment was significant at 0.01.