Internal Customers Satisfaction on Material Handling Management of Al Imam Factory, Kingdom of Saudi Arabia
Keywords:Material handling,, material flow, , material handling management, , service level,, internal customer,, internal customer satisfaction.
The importance of materials handling stems from the intrinsic relationship that it has in the production flow. Any imbalance or disruption that occurs, it ruptures the supply chain. These disruptions in the system creates logistics problems which will ultimately cause customer dissatisfaction. Managing the flow of materials from their original sources of materials to the ultimate customers in important to the success of the organization. This study assessed the internal customer satisfaction levels on material handling management of Al Imam Contracting and Trading Co., provider of intralogistics in Kingdom of Saudi Arabia. It intended to explain the relationship of the material handling principles on the material handling management of the said company. The study used descriptive and inferential analysis to explain the significance of the material handling principles on the internal customer’s satisfaction. System integration, automation, and environmental principles were statistically significant on the internal customer’s satisfaction. Internal customers were satisfied with the material handling management, and they agree on all material handling principles. The study suggests that the company must review its operational efficiency of the material handling system.