Moderating Effect of Emotional Intelligence on the Relationship between Role Ambiguity and Intention to Quit the Job
Keywords:
Role Ambiguity, Intention to quit, Emotional IntelligenceAbstract
Employee turnover intention is one of the crucial areas where every organization pay keen attention to reduce it, as it keeps organizational intellectual assets stick with it. Therefore, current study seeks to empirically examine the moderating effect of emotional intelligence on the relationship between role ambiguity and intention to quit. For this purpose, the data was collected from the employees working in the hotels and restaurants located in Kingdom of Bahrain. A total of 366 response were received in a complete form hence used for the final analysis. PLS-SEM was employed to test the hypothesis. The results reveal that role ambiguity has a significant effect on intention to quit. Similarly, the findings also indicate that the significance of emotional intelligence significantly moderating the relationship between role ambiguity and intention to quit the job within the hotel and restaurant industry of Kingdom of Bahrain.