The Effect of Quality Management Systems on Business Performance and Growth
Keywords:Quality management system, information quality, business performance and growth, customers’ relationship, aviation industry
Quality management is an organization-wide concept that ensures that quality is achieved within and outside the organization. Information quality products and service quality are among the most important aspects of quality management that are enhanced by the Quality Management System (QMS). This research aimed to evaluate the effect of the application of the Quality Management System (QMS) on business performance and growth through the mediating effect which is the Information Quality (IQ) and evaluating the effect of Customers Relationships (CR) on business performance and growth. The research adopted causation research where quantitative research was employed. Data were collected by using a stratified sampling technique from a total of 251 respondents by using a structured questionnaire. Regression analysis was applied for hypotheses testing. The results and findings demonstrated that the first hypothesis was that Quality Management System is proved to be a strong predictor of business performance and growth in the Kingdom of Bahrain. The result for the second hypothesis was also found to be significant which reveals that customer relationships are a significant predictor of business performance and growth in the Kingdom of Bahrain. And the result of the third hypothesis showed the significant mediating effect of information quality on the relationship between Quality Management System and business performance and growth. This research paper recommends for the aviation industry to focus and implement the Quality Management System and get ISO certification to enhance the business performance and growth.